Where we stand…we allow talking on our buses as long as it is in low tones.
All of our drivers receive extensive training in the best practices of providing customer service, which includes enforcing our quiet policy. This policy is enforced, not only for the comfort of our passengers, but also for the safety of all onboard. Loud conversations can be distracting to the driver.
Our quiet policy is challenging to enforce as it is at the discretion of the driver as to what is considered loud and disruptive. Another challenge we face with this policy is when we have our commuters and customers who are visiting New York on the same bus.
Please keep in mind that talking is not prohibited onboard our buses although we expect our passengers to speak in low tones and keep conversations short and quiet so as not to disturb fellow passengers or the driver. Cellphones should never to put on speaker and music should always be enjoyed using headphones or earbuds.
Passengers may inform the driver to have them make an announcement to the passengers to enforce the quiet policy.